Frequently asked questions
What do in-stock, shipping later, and made-to-order mean?
The shipping and processing times depend on the items you're ordering. The status of each product (in stock, shipping later, or made-to-order) is indicated on each individual product page, as well as the estimated shipping date.
It's in our facilities and ready for a new home! In Stock items typically ship within 2-3 business days from the purchase date. Kindly note that in-stock engraved and monogrammed items usually ship within 8 business days from the purchase date.
We don't have it on hand yet but it's coming soon! Not to worry, you can still purchase it, and your order will be added to the queue to be fulfilled and shipped as soon as they are available! The estimated ship date is indicated on the product page and at check-out for your reference. You'll see it above the "Add to Bag" button. Kindly note that you will be charged at the time the order is placed.
Where do you ship to?
We ship to the following countries! Kindly note that we do not ship to PO boxes, parcel lockers, APO or FPO addresses at this time.
Canada, Puerto Rico, United States of America
Australia, New Zealand
Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Slovakia, Spain, Sweden, United Kingdom
Hong Kong, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand
Qatar, Saudi Arabia, United Arab Emirates